Customer Service & Sales Training
Integrity Service® is a comprehensive process designed to help people understand what it means to be
customer-focused. Participants focus on the skills, attitudes, and automatic behaviors that must be
developed to reach a common goal of becoming a customer-focused organization. Exceptional customer service requires more than knowledge. It also involves attitudes, values, and beliefs. The Integrity Service® program helps people evaluate their actions and behavior, and identify gaps—or incongruence—that cause conflict, stress, poor performance, and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and new levels of loyalty, synergy and self-satisfaction result.
Key program components include:
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Proven Customer Satisfaction System™
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Simple Behavior Styles® language
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Multi week structured follow-up courses
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Reinforcement tools
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Performance Accelerator sessions
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Blended, online learning delivery alternative
Integrity Selling® is a customer-oriented, needs-focused sales training curriculum that redefines the sales process to focus on identifying and meeting customer needs and creating value in every transaction. Participants learn values-based principles of selling and communication as well as a unique sales model. This program has been proven in hundreds of organizations as a tool to increase sales, develop more professional sales teams, and decrease the high costs of turnover. Available in seven languages, no other sales training is in its league.
Ready to become the most successful in customer service and sales?
"If you want to dramatically increase your sales, you need to be a student of sales.The Integrity Team will teach you what you need to know to be an expert in sales. Even one idea, one tweak in your style can be a game changer that multiplies your commissions many times over. "