1. Is Customer Service any better than it was 25-years ago? Why are we still Searching For Excellence? Why haven’t we experienced better service?

  2. What are the implications of poor service on customer loyalty
    and bottom-line results?

  3. How does a company define ‘exceeding expectations’, and why is it important?

Integrity Service® is a comprehensive process designed to help people understand what it means to be customer-focused. Participants focus on the skills, attitudes, and automatic behaviors that must be developed to reach a common goal of becoming a customer-focused organization.

Key program components include:

  • Proven Customer Satisfaction System™
  • Simple Behavior Styles® language
  • Seven-week structured follow-up course
  • Reinforcement tools
  • Performance Accelerator sessions
  • Blended, online learning delivery alternative

Exceptional customer service requires more than knowledge. It also involves attitudes, values, and beliefs. The Integrity Service® program helps people evaluate their actions and behavior, and identify gaps—or incongruence—that cause conflict, stress, poor performance, and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and new levels of loyalty, synergy and self-satisfaction result.


In addition to the Customer Satisfaction System™ and Behavior Styles®, all participants learn:

  • How their job impacts customer satisfaction and loyalty,
  • A four-step Problem Solving Formula,
  • The critical impact of attitudes and work ethics,
  • The power of team synergy when internal customers are valued,
  • How to build positive self-beliefs and appreciation for the uniqueness of others.
Service Disabled Veteran-Owned Business

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